This
Your Hosting Australia Acceptable Use Policy ("AUP")
describes the proper kinds of conduct and prohibited uses
of Your Hosting Australia's hosting services (the "Services").
This AUP is not exhaustive and Your Hosting Australia
reserves the right to modify this AUP at any time, effective
upon posting of the modified AUP at http://www.yourhosting.com.au.
By registering for and using the Services, and thereby
accepting the terms and conditions of this AUP, you agree
to abide by these conditions as modified from time to
time. Any violation of the AUP may result in the suspension
or termination of your account or such other action as
Your Hosting Australia deems appropriate.
IMPORTANT
NOTE - Your Hosting Australia
has the right to discontinue service, or deny access to
anyone who violates our Policies or the terms and conditions
shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds
or fees paid will be made if account termination is due
to violation of the terms outlined below.
Any
attempt to undermine or cause harm to a server, or customer,
of Your Hosting Australia is strictly prohibited.
Unauthorized use
of other people's accounts or computers Your Hosting Australia
will strongly react to any use or attempted use of an
Internet account or computer without the owner's authorization.
Such attempts include "Internet scamming" (tricking
other people into releasing their passwords), password
robbery, security hole scanning etc.
Any unauthorized
use of accounts or computers by a Your Hosting Australia
customer, whether or not the attacked account or computer
belongs to Your Hosting Australia, will result in action
against the attacker. Possible actions include warnings,
account suspension or cancellation, and civil or criminal
legal action, depending on the seriousness of the attack.
Customers may
not run IRC, bots or clients on shared servers. Unacceptable
uses also include, but are NOT limited to: Bulk emailing,
unsolicited emailings, newsgroup spamming, pornographic
content, illegal content, copyright infringement, trademark
infringement, warez, cracks, software serial numbers,
and/or anything else determined by Your Hosting Australia
to be unacceptable use of Your Hosting Australia's services
including abuse of server resources.
All hosting accounts
may be terminated that include the following content or
which have links to the following content:
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Providing
material that is grossly offensive to the Web community
including blatant expressions of bigotry, racism or
hatred. |
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Promoting or providing
instructional information about illegal activities,
or promoting physical harm or injury against any group
or individual. |
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Displaying material
that exploits children under 18 years of age |
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Acts of copyright infringement
including offering pirated computer programs or links
to such programs, information used to circumvent manufacturer-installed
copy-protect devices, including serial or registration
numbers for software programs, or any type of cracker
utilities.
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Unsolicited commercial
advertisements (spam) are not allowed in e-mail, and will
likely result in account cancellation.
Your Hosting Australia
takes a zero-tolerance approach to spam originating from
our servers or for spam advertising of domains hosted
on our servers.
The following
activities are not allowed:
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Unsolicited
bulk or commercial messages ("spam"). This
includes, but is not limited to, bulk mailing of commercial
advertising, informational announcements, charity
requests, petitions for signatures, and political
or religious tracts. Such messages may only be sent
to those who have explicitly requested it from your
domain. |
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Forging, altering or
removing electronic mail headers is prohibited. Any
domain sending stealth spam will be terminated without
warning and without refund. |
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Sending numerous copies
of the same or substantially similar message with
the intent to disrupt a server or account ("mail
bombing"). |
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Spamming Newsgroups:
Commercial advertisements are unwelcome in most Usenet
discussion groups and on most e-mail mailing lists.
Inappropriate posting may result in account cancellation.
"Spamming," or sending a message to many
different off-topic newsgroups, is particularly unethical
and will be treated as such. |
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Mail may not be used
to harass or intimidate others. Harassment, whether
through language, frequency of messages, or size of
messages, is prohibited. Sending a single unwelcome
message may be considered harassment. If a recipient
asks to stop receiving e-mail, you must not send that
person any further messages. |
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Providing spamware (software
used to send bulk email or software used to harvest
email addresses) or links to sites providing spamware
is strictly prohibited and subject to demand for removal
or account cancellation. |
Note: If you use the services
of another provider (including but not limited to the
use of address lists obtained from a third party vendor
or provider) to promote a web site hosted by or through
Your Hosting Australia (spamvertising), then the provisions
of the above Policy shall apply as if the spam were sent
through our servers.
Penalty: Depending on the severity
of your SPAMMING, Your Hosting Australia reserves the
right to charge you between $1.00 - $100.00 PER SPAM sent
through our network. Your web site content will also be
confiscated and it will be NEVER returned to you.
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CGI Scripts |
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| Each
shared Unix web hosting account comes with its own
cgi-bin, in which you are free to use any* CGI scripts
you wish.
*See the Server Resource Abuse section. |
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Server Resource Abuse |
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| Shared
server accounts are limited in use of the amount
of server resources. Shared server resource abuse
includes any process or service usage that affects
normal shared server operation, resources or connectivity,
and which causes a server to become overloaded.
Shared server resources include CPU and memory usage,
number of concurrent processes, number of concurrent
port or database connections and total bandwidth.
Your Hosting Australia will be the sole arbiter
as to what constitutes a violation of this provision.
Possible causes of server resource abuse include,
but are not limited to, the use of: CGI, Perl, Sendmail,
mySQL, MSSQL, PHP, ASP, COLDFUSION, HTTP, SMTP,
POP3 and FTP. Shared server accounts are NOT allow
to send more than 2000 emails per day. If server
resource abuse is detected, possible actions include,
but are not limited to: disabling of the offending
script or scripts, disabling of the specific service,
disabling of the entire account or account cancellation.
If server overload is a result of server resource
abuse, these actions will be taken without prior
notice or warning. |
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Banned
Scripts / Software |
The following
scripts, services and software are not permitted on our
servers. Both Unix and Windows based scripts.
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Ikonboard
(all versions) |
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The
Anonymizer |
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UltimateBBS
(all versions) |
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All
soap mailers |
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Egg
Drops |
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BitchX
|
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psybnc
(all versions) |
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guardservices
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Proxy
Servers |
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ptlink
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nph-proxy
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bnc
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Greymatter
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We do not
allow clients to install their own chat rooms within a
shared hosting account, without approving it with the
Your Hosting Australia Support Team. Most chat rooms tend
to be large system hogs and we cannot allow it as an account
option. Note: Parachat chat rooms do not apply to this
rule. They are perfectly fine to install.
We do not
allow clients to send more than 2000 pieces of e-mail
per day from a shared hosting account. If you do send
more than 2000 pieces of e-mail per day, your account
will be placed on hold for Network Abuse. If you are sending
legitimate e-mails and they total more than 2000 per day
your account will be moved to a special server that is
specifically designed to handle high volumes of e-mail.
You will be charged $90.00/month in addition to your regular
hosting charges if your account is moved to this server.
Please contact noc@yourhosting.com.au to have your domain moved.
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Background
Running Programs
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We may allow
programs to run continually in the background. These are
considered on a one-to-one basis and an extra charge may
incurred based on system resources used and operational
maintenance needed.
We
currently do not allow IRC IRC clients or IRC bots to
be operated on any of our servers. In addition, IRC servers
are not permitted on our network. Anyone found to be in
violation of this policy risks immediate account termination.
You
will not exceed the bandwidth, storage and E-mail usage
limits outlined by your particular web hosting package.
If you use any bandwidth or storage space in excess of
the agreed upon number of megabytes per month or if you
exceed E-Mail storage and attachment size limitations,
Your Hosting Australia may, in its sole discretion, assess
you with additional charges. If Your Hosting Australia
elects to take any corrective action, Your Hosting Australia
will not refund any unused pre-paid fees. Your use of
your account and access to it is your responsibility.
You are responsible for any unauthorized access to your
account resulting in bandwidth, storage and/or E-mail
usage exceeding the limits outlined in your particular
web hosting package specifications and resultant charges.
Bandwidth overages are currently billed at $2 per 1GB
per month. Disk space overages are currently billed at
$1.50 per 250MB per month.
All
accounts are set up on a pre-pay basis. If there are a
setup fees charged, they are non-refundable. All pricing
is guaranteed for the term of pre-payment. Your Hosting
Australia reserves the right to change prices at any time,
unless other terms have been agreed upon. Any account
not brought current within a week (7 days) of e-mail notice
or exceeding this time frame in any way is subject to
suspension. The customer is responsible for all money
owed on the account from the time it was established to
the time that the customer notifies Your Hosting Australia
at cancel@yourhosting.com.au to request
for termination of services. All taxes, fees and governmental
charges relating to the Services provided hereunder (other
than income taxes of Your Hosting Australia) shall be
paid by Customer. Your Hosting Australia accepts paper
checks from customers for payment of web hosting services
and fees associated with your account. However, there
will be a $5.00 per check processing fee for each customer
paying by check.
Your Hosting
Australia reserves the right to cancel service at any
time. All fees paid in advance of cancellation will be
pro-rated and paid by Your Hosting Australia if Your Hosting
Australia institutes its right of cancellation. Any violation
of policies which results in extra costs will be billed
to the customer (i.e. transfer, space etc.)
All of
Your Hosting Australia's web hosting plans are backed
by a 30 day money back guarantee. If you are not completely
satisfied with our services or support within the first
30 days of your contract, you will be given a full refund
of the contract amount excluding setup fees, domain registration
fees, add-on/upgrade fees and overages. Setup fees are
refundable only if the account order is cancelled prior
to account activation. For web hosting contracts of 3
months or less, the full contract amount less any setup
fees and overages will be refunded if Your Hosting Australia
is notified within the first 30 days following activation.
No refund is available after the 30th day. For web hosting
contracts longer than 3 months, a refund equal to one
half of the contract amount less any setup fees and overages
will be given if Your Hosting Australia is notified prior
to the first day of the third month of the contract term.
If you cancel prior to the end of your contract term and
you received special pre-pay rates, your hosting fees
will be adjusted so that you pay the regular, non-discounted
monthly fees. No refunds for any reason will be given
once the third month of the contract term has begun. Cancellations
via email requests will not constitute acceptance of any
cancellation. Refunds will be made by company check or
issued back to your credit card within 30 days of receipt
of cancellation. No refunds will be given for any promotional
offer. This include any promotion with or without coupon
purchase
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Liability and Obligations on Cancellation |
If the
Agreement expires or is cancelled for any reason, Your
Hosting Australia is not liable to you because of the
expiration or cancellation for compensation, reimbursement
or damages on account of the loss of prospective profits,
anticipated sales, goodwill or on account of expenditures,
investments, leases or commitments in connection with
your business, or for any other reason whatsoever flowing
from the termination or expiration. If you terminate this
Agreement, Your Hosting Australia will not relieve you
of any obligations to pay fees and costs accrued before
the termination date or any other amounts you owe to Your
Hosting Australia under this Agreement.
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Material and Product Requirements |
You must
ensure that all material and data placed on Your Hosting
Australia's equipment is in a condition that is "server-ready,"
which is in a form requiring no additional manipulation
by Your Hosting Australia. Your Hosting Australia will
make no effort to validate any of this information for
content, correctness or usability. If your material is
not "server-ready", Your Hosting Australia may
reject this material. Your Hosting Australia will notify
you of its refusal of the material and afford you the
opportunity to modify the material to satisfy Your Hosting
Australia's requirements. Use of the Services requires
a certain level of knowledge in the use of Internet languages,
protocols and software. This level of knowledge varies
depending on the anticipated use and desired content of
your Web site. You must have the necessary knowledge to
create and maintain a Web site. Your Hosting Australia
does not provide this knowledge or customer support outside
of the Services.
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Intellectual Property Rights |
Material
accessible to you through Your Hosting Australia's services
may be subject to protection under the Australia,
United States
or other copyright laws, or laws protecting trademarks,
trade secrets or proprietary information. Except when
expressly permitted by the owner of such rights, you must
not use Your Hosting Australia or its servers and network
in a manner that would infringe, violate, dilute or misappropriate
any such rights, with respect to any material, which you
access or receive through the Your Hosting Australia network.
If you use a domain name in connection with Your Hosting
Australia or similar service, you must not use that domain
name in violation of any trademark, service mark, or similar
rights of any third party
Customers
may not use the Your Hosting Australia network with an
attempt to circumvent user authentication or security
of any host, network, or account. This includes, but is
not limited to, accessing data not intended for the customer,
logging into a server or account the customer is not expressly
authorized to access, password cracking, probing the security
of other networks in search of weakness, or violation
of any other organization's security policy. Customers
may not attempt to interfere or deny service to any user,
host, or network. This includes, but is not limited to,
flooding, mail bombing, or other deliberate attempts to
overload or crash a host or network. Your Hosting Australia
will cooperate fully with investigations of violations
of systems or network security at other sites, including
cooperating with law enforcement authorities in the investigation
of suspected criminal violations. Users who violate system
or network security may incur criminal or civil liability.
You are solely responsible for any security breaches affecting
servers or accounts under your control. If your server
or website is responsible for or involved in an attack
on or unauthorized access into another server or system,
Your Hosting Australia will shut it down immediately.
You will pay any charges resulting from the cost to correct
security breaches affecting Your Hosting Australia or
any of its other customers
You will be solely
responsible for the development, operation and maintenance
of your online store and products and all contents and
materials appearing online or on your products, including
without limitation (a) the accuracy and appropriateness
of content and materials appearing within the store or
related to your products, (b) ensuring that the content
and materials appearing within the store or related to
your products do not violate or infringe upon the rights
of any third party, and (c) ensuring that the content
and materials appearing within the store or related to
your products are not libellous or otherwise illegal.
You will be solely responsible for the final calculation
and application of shipping and sales tax. You will also
be solely responsible for accepting, processing, and filling
any customer orders, and for handling any customer inquiries
or complaints arising there from.
You are
also responsible for the security of any customer credit
card numbers and related customer information you may
access as a result of conducting electronic commerce transactions
through your Web Site. You will keep all such information
confidential and will use the same degree of care and
security as you use with your confidential information
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Static / Dynamic Content Caching |
You expressly
(i) grant to Your Hosting Australia a license to cache
the entirety of your Web Site, including content supplied
by third parties, hosted by Your Hosting Australia under
this Agreement and (ii) agree that such caching is not
an infringement of any of your intellectual property rights
or any third party's intellectual property rights.
Any abuse towards
any Your Hosting Australia employees will not be tolerated.
You are expected to request and respond to support and
other issues in a professional manner, when emailing Your
Hosting Australia or utilizing the Support System, refrain
from using caps, exclamation points, and other forms of
written yelling. Any cursing, yelling, or further intentional
disruptive behaviour aimed at Your Hosting Australia employees
shall be considered a violation of this TOS.
Any threat; whether
verbally, orally, written, or delivered by second parties
directed towards Your Hosting Australia employees, partners,
equipment, and concerns shall be construed as a violation
of this TOS. Any conduct viewed as violating this section
shall be considered a violation of this TOS. Your Hosting
Australia will be the sole arbitrator in regards to what
is deemed a violation.
No refunds
shall be given when the contents of this section necessitates
removal of the account.
Your
Hosting Australia shall maintain and control ownership
of all IP numbers and addresses that may be assigned to
you by Your Hosting Australia and Your Hosting Australia
reserves, in its sole discretion, the right to change
or remove any and all such IP numbers and addresses.
Customer
agrees to pay Your Hosting Australia prior to the effectiveness
of the desired domain name registration, the then-current
amounts set forth in the Your Hosting Australia price
schedule for the initial registration of the domain name
and, should Customer choose to renew the registration,
subsequent renewals of the registration. All fees are
non-refundable, in whole or in part, even if Customer's
domain name registration is suspended, cancelled or transferred
prior to the end of Customer's then current registration
term. Your Hosting Australia reserves the right to change
fees, surcharges, renewal fees or to institute new fees
at any time, for any reason, at its sole discretion. Customer's
requested domain name will not be registered unless and
until we receive actual payment of the registration fee,
and have confirmed Customer's registration in an email
from Your Hosting Australia to the email address indicated
in Customer's registration application. In the event of
a charge-back by a credit card company (or similar action
by another payment provider allowed by Your Hosting Australia)
in connection with the payments of the registration fee
for Customer's domain name registration, Customer agrees
and acknowledges that the domain name registration shall
be transferred to Your Hosting Australia as the paying
entity for that registration to the registry and that
we reserve all rights regarding such domain name including,
without limitation, the right to make the domain name
available to other parties for purchase. Your Hosting
Australia will reinstate Customer's domain name registration
solely at Your Hosting Australia's discretion, and subject
to our receipt of the initial registration or renewal
fee and our then-current reinstatement fee.
Your Hosting
Australia reserves the right to refuse service to anyone.
Customers may only use Your Hosting Australia server for
lawful purpose. Transmission of any material in violation
of any Federal, State or Local regulation is prohibited.
This includes, but is not limited to copyrighted material,
material legally judged to be threatening or obscene,
and material protected by trade secrets. The designation
of any materials as such described above is left entirely
to the discretion of Your Hosting Australia management.
Regardless of the place of signing this agreement, the
client agrees that for purposes of venue and jurisdiction
this contract was entered into and performed in New South Wales
,
Australia
and any dispute will be litigated or arbitrated in New
South Wales, Australia
.
Customer further waives all objections to venue or jurisdiction
and acknowledges that venue and jurisdiction in any such
litigation will be held in New South Wales Courts. IN NO EVENT
SHALL Your Hosting
Australia's MAXIMUM LIABILITY EXCEED
THREE HUNDRED ($300.00) DOLLARS.
CUSTOMER AGREES
THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD YOUR HOSTING
AUSTRALIA HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES,
LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S
FEES ASSERTED AGAINST YOUR HOSTING AUSTRALIA, ITS AGENTS,
ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE
OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED
TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S
AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND,
INDEMNIFY AND HOLD HARMLESS YOUR HOSTING AUSTRALIA AGAINST
LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR
PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED
IN CONNECTION WITH YOUR HOSTING AUSTRALIA SERVER; (2)
ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY
INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY;
( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS
SOLD TO CUSTOMER FROM YOUR HOSTING AUSTRALIA SERVER.
YOUR HOSTING AUSTRALIA WILL
NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER.
YOUR HOSTING AUSTRALIA MAKES
NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES
WE PROVIDE. YOUR HOSTING AUSTRALIA
DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING
FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND
ALL SERVICE INTERRUPTIONS CAUSED BY YOUR HOSTING AUSTRALIA AND
ITS EMPLOYEES. YOUR HOSTING AUSTRALIA
RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME.
ALL SUB-NETWORKS,
RESELLERS AND DEDICATED SERVERS OF YOUR HOSTING AUSTRALIA MUST ADHERE TO THE ABOVE
POLICIES.
FAILURE
TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE
ACCOUNT DEACTIVATION.
Privacy Policy
At Your Hosting Australia
we are committed to protecting and respecting the privacy
or all our customers and visitors.
All information
collected from customers when signing up is used for billing
and administration purposes only and will be kept confidential.
Contact information collected will be name, address, telephone
number and payment information will be credit or debit
card. None of which will be passed onto third parties
with one exception. Please refer to the statement below
regarding third party disclosure of customer information.
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What
do we collect and where? |
Our sites use
several different forms that our customers can use to
request information, products, and services. From these
forms, we collect the following information:
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Visitors' contact information (like e-mail addresses) |
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Unique identifiers (like customer numbers) |
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iFinancial information (like account or credit card numbers)
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IP addresses |
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Third
Party Disclosure of customer information |
We do not provide
your individual data to third parties, with the obvious
exception of third party business partners. These would
include Domain Name Registries and Wholesale Web Hosting
Service Providers need your information to register a
domain name, or companies who are assisting us to provide
and market our services. These companies would include
organisations like direct marketing agencies, call centres,
debt collection agencies, etc. These organisations would
not be allowed to keep your data, or use it for their
own purposes.
Your Hosting Australia
will not otherwise disclose its customers' personal and
account information unless Your Hosting Australia has
reason to believe that disclosing such information is
necessary to identify, make contact with, or bring legal
action against someone who may be causing harm or interfering
with the rights or property of Your Hosting Australia,
Your Hosting Australia's customers, or others, or where
Your Hosting Australia has a good faith belief that the
law requires such disclosure.
Your Hosting Australia
also will not, except for reasons stated below, disclose
to third parties the contents of any electronic mail or
other electronic communications that Your Hosting Australia
stores or transmits for its customers. The circumstances
under which Your Hosting Australia will disclose such
electronic customer communications are when:
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it is necessary in order to provide service to the customer; |
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it is necessary to protect the legitimate interests of Your Hosting
Australia and its customers; |
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it is required to cooperate with interception orders, warrants, or other
legal process that Your Hosting Australia determines
in its sole discretion to be valid and enforceable;
and |
|
it is necessary to provide to a law enforcement
agency when the contents are inadvertently obtained
by Your Hosting Australia and
appear to pertain to the commission of a crime. |
Your Hosting Australia
requires that all account holders be 18 years of age or
older. Children are not provided access to any Your Hosting
Australia services in which any personal data is collected
beyond the collection of a visitor's IP address and session
status.
If Your Hosting
Australia becomes aware that any child has accessed Your
Hosting Australia's non-publicly available web sites,
the account through which the child has gained access
will be terminated.
If you believe
Your Hosting Australia has collected any information from
or about anyone under 13, please contact us immediately.
When visitors
use the website, information such as the ISP's domain,
the time accessed and the pages visited will be stored
by us. This is to analyse the web traffic and improve
content of the site.
Any personal information
contained within the customer's website is their own responsibility.
We have taken security measures to ensure that our customers
are protected against loss, alteration or misuse.
Customers
are responsible for ensuring that only authorized personnel
access their accounts. If for any reason you are concerned
about this, do contact us.
Guarantees
& Refund Policy
99.9% Uptime Guarantee
Coverage
This 99.9% uptime guarantee applies to any Your Hosting
Australia client in good financial standing with Your
Hosting Australia at the time of a service outage.
Service Level Agreement & Specifications
Your Hosting Australia endeavours to have the content
of your web site available for http access by any party
in the world 99.9% of the time. Network downtime (unavailability)
is defined as 100% packet loss from Your Hosting Australia
to its backbone providers. Downtime is measured past 10
minutes after notification of network failure via Your
Hosting Australia's online ticketing system. Your Hosting
Australia's administrators will determine the end of the
downtime by a trace route to the customer's machine from
outside the Your Hosting Australia network.
Credits
Shared Hosting - In the event that your web site is not
available for more than 99.9%, Your Hosting Australia
will credit the following month's service fee as follows.
For any shared hosting client, such credit shall be retroactive
and shall be as calculated below and as measured 24 hours
a day in a calendar month, with the maximum credit not
to exceed fifty (50) percent of the monthly service charge
for the affected month.
Monthly Uptime Credit
95% to 99.8% 10%
90% to 94.9% 20%
89.9% or below 50%
In order for you to receive a credit on your account,
you must request such credit within seven (7) days after
you experienced the down time. You must request credit
by sending an electronic mail message to refunds@yourhosting.com.au.
For security, the body of this message must contain your
unique username, the dates and times of the unavailability
of your website, and such other customer identification
requested by Your Hosting Australia. Credits will usually
be applied within sixty (60) days of your credit request.
Credit to your account shall be your sole and exclusive
remedy in the event of an outage.
Restrictions
Credits shall not be provided to you in the event that
you have any outage resulting from (1.) scheduled maintenance
as posted from time to time at Your Hosting Australia,
(2.) your behaviour or the performance or failure of your
equipment, facilities or applications, or (3.) circumstances
beyond Your Hosting Australia's reasonable control, including,
without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or
other labour disturbance, interruption of or delay in
transportation, unavailability of interruption or delay
in telecommunications or third party services, including
DNS propagation, domain name registration / transfer,
failure of third party software or hardware or inability
to obtain raw materials, supplies, or power used in or
equipment needed for provision of your web site, or (4.)
a client breaking any item in Your Hosting Australia's
"terms of conditions and Acceptable Use Policy (AUP)"
causing a machine to fail as a result.
30 Day Money Back Guarantee
At Your Hosting Australia customer satisfaction is our
main priority! Each of Your Hosting Australia's services
carries a 30 day money back guarantee. If you are not
completely satisfied with our services within the first
30 days of usage you will be given a full refund of the
monthly fees excluding/less any setup fees, credit card
processing fees, add-ons, overages, or Your Hosting Australia's
domain name registration fees. Domain Names acquire through
our Free Domain Name offer will be subjected to Network
Solutions prices. No refund is available after the 30th
day. All cancellations must be received through our web
site as per the deadlines indicated. To initiate an account
cancellation, please submit a ticket to the billing departments
at billing@yourhosting.com.au.
Refund Policy
Accounts cancelled/terminated by Your Hosting Australia
for violating our AUP do not qualify for any refunds.
Refunds will be issues only through our Company Check
and/or will be credit back to your bank account/ credit
cards. Your Hosting Australia will be the sole arbiter
as to how the refund should be completed
Small
business 
